Customer Service Agent - AI & Technology

Remote
Contracted
Experienced

Customer Service Agent – AI & Technology
We are an e-commerce company looking for a Customer Service Agent – AI & Technology to join our team. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology.  This will be a remote/telecommute position.
What You’ll Do
  • Assist e-commerce customers through email, chat, and phone
  • Troubleshoot customer, order, and product-related issues
  • Help implement, monitor, test, and improve AI customer service tools
  • Identify opportunities to improve workflows using AI and automation
  • Troubleshoot technical issues and help connect different systems
  • Test and help implement new tools and processes
What We’re Looking For
  • Previous customer service experience
  • Strong English reading, writing, and speaking skills are required
  • Strong communication and teamwork skills
  • Good technical and problem-solving abilities
  • Familiarity with AI tools and automation
  • Ability to learn new systems quickly and research solutions independently
  • Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus
If you enjoy helping customers and are also interested in AI, technology, and finding better ways to get things done, we’d like to hear from you.
 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Human Check*